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Transform the Learning Offer
NIIT helps L&D organizations transform their learning offer in three broad areas:
Transform all Legacy and New Curricula into “Great Learning”
We help assess, streamline and improve legacy curricula. Our curriculum assessment involves a design diagnostic where we apply our “Design Innovation” rubric to determine the overall capability and maturity of the design and rate each curriculum. We then create a roadmap for implementation. Similarly, we charter new curricula so that it is value driven, business aligned, and technology enabled with optimized design.
Maximize Business Outcomes
Our systematic approach to move from “typical” to “peak” performance is to take a top-down approach from business outcomes to curriculum design. We first analyze the business outcomes that business leaders seek and then look at the key business processes and measures that help achieve those outcomes. We then analyze the pivotal roles and tasks that have the most impact on target measures. Next, we apply our Critical Mistake Analysis methodology to look at the specific gaps that separate peak from typical performance and design the learning solution to eliminate those critical mistakes most effectively and efficiently.
Reduce the Amount of Time Learners Spend in Training
It is a common misconception that the greater the time employees spend in training, the better the results. However, in our experience, we have found that the opposite is true. Our goal is to eliminate redundancies in training and to get better results in less time. We do this even in systems that have high regulatory requirements (like financial services) and across delivery modalities. Typically, we achieve 25-50% time reduction in training.
Organize for Value Creation
To organize for value creation, it is useful to explore alternate models for service delivery with four main goals in mind, whether it is a comprehensive or selective engagement. We work with our customers to come up with the best possible structure for achieving these goals around training demand and supply.
Ensure alignment and results in business management
Accelerate improvement in learning strategy
Maximize ROI and impact through business engagement
Maximize effectiveness and efficiency in learning solutions and operations
Leverage External Expertise
Once our customers have defined a business case for outsourcing, we then help them define a roadmap for transformation through outsourcing. We do this by helping them:
Determine what they must keep in-house and explore outsourcing the rest
Move to variable costs as much as possible
Create flexibility to serve the business
Eliminate constraints like capacity, scalability, budgets, etc.
Provide Highest Levels of Customer Satisfaction
In a world where learning is susceptible to the next big fad, there are many ideas that are still too vague and do not necessarily target what really matters. We bring an approach that is grounded in needs and systematic in execution. We believe that there are many ways to do more for less each year, and bring innovation to every area that we work in. Whether it is instructional methods, convenient delivery, process efficiency or new modalities, our goal is to delivery tangible results through innovative application.
NIIT’s goal is to provide the highest levels of customer satisfaction with our “Managed Service Approach” and Institutionalized Service Excellence. We believe that through clearly defined processes and SLAs, and through measurement, continuous improvement and accountability, we can truly help our customers run training like a business.
